An annual support subscription opens the gate to stability and excellence within your OpenNebula infrastructure

Our support subscriptions provide the assurance of having the OpenNebula experts steadily involved, under SLA guidelines, backing your solution. On top of this, they unlock additional benefits for corporate users, including gaining access to an enterprise repository with hotfix releases and enterprise tools, as well as access to exclusive services provided by our consultants and engineers.


 

Support Models

Based on your needs, we offer commercial support at three levels:

  • Basic Level

    Next business day expert support for non-production installations.

  • Standard Level

    9x5 expert support for production environments.

  • Premium Level

    24x7 expert support for production environments.

 


Annual pricing

Cloud Size

Additional 10 KVM/LXD

Additional vCenter cluster

Maximum Cost per instance

CPUs, Cores, and VMs

LEVEL OF PRIORITY

Severity 1

Severity 2

Severity 3

Severity 4

FEATURES

Service Tickets

Support Channel

Hours of Coverage

Number of Named Accounts

Basic

4.000 ($5,000)

10 KVM | 10 LXD | 1 vCenter cluster

€2.400 ($3,000)

€2.400 ($3,000)

€32.000 ($40,000)

Unlimited

RESPONSE TIME

Normal (1 business day)

Normal (1 business day)

Low (2 business days)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

1

Standard

6.000 ($7,500)

10 KVM | 10 LXD | 1 vCenter cluster

€3.600 ($4,500)

€3.600 ($4,500)

€48.000 ($60,000)

Unlimited

RESPONSE TIME

Urgent (2 business hours)

High (4 business hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

1

Premium

9.000 ($11,250)

10 KVM | 10 LXD | 1 vCenter cluster

€5.400 ($6,750)

€5.400 ($6,750)

€72.000 ($90,000)

Unlimited

RESPONSE TIME

Urgent (2 hours)

High (4 hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

24×7 (Severity 1 and 2)

2

 

Buy Support

 

 

 

Support Extensions

These extensions add extra features to an existing support subscription and its platform coverage by providing support to optional components:

  • Hybrid Cloud

    Connect your cloud to the main public cloud providers.

  • HA Front-end

    Build a high available cluster for your cloud front-ends.

  • Hypervisor Hosts

    Broaden your support subscription to the hypervisors.

  • Elastic Cloud

    Grow your private cloud with resources on bare-metal cloud providers.

 

 

Get Your Support Subscription

Download Support Guide

For a comprehensive summary of our support options.

Buy Support Subscription

Get an instant quote online or contact us to discuss your requirements.

Access Customer Portal

Our enterprise support portal for customers and partners.