An annual OpenNebula subscription opens the gate to stability and excellence within your OpenNebula infrastructure

OpenNebula subscriptions provide the assurance of having the OpenNebula experts steadily involved, under SLA guidelines, backing your solution. On top of this, our subscriptions unlock additional benefits for corporate users, including gaining access to an enterprise repository with hotfix releases and enterprise tools, as well as access to exclusive services provided by our consultants and engineers.

  • SLA-based Support

    Secure and private support under a commercial SLA.

  • Hotfixes and Enterprise Tools

    Access to enterprise repository with hotfix releases and enterprise tools.

  • Knowledge Base

    Access to exclusive knowledge base and critical notifications.

  • Enterprise Services

    Access to Professional Services offered by OpenNebula Systems to streamline your cloud.


Support Models

Based on your needs, we offer commercial support at three levels

 


Annual pricing

Cloud Size

Additional 10 KVM/LXD

Additional vCenter cluster

Maximum Cost per instance

CPUs, Cores, and VMs

LEVEL OF PRIORITY

Severity 1

Severity 2

Severity 3

Severity 4

FEATURES

Service Tickets

Support Channel

Hours of Coverage

Number of Named Accounts

Product Influence

Minor Enhancements

Remote Access (via ssh)

Previous Version Support

Indemnification 

Basic

4.000 ($5,000)

10 KVM | 10 LXD | 1 vCenter cluster

€2.400 ($3,000)

€2.400 ($3,000)

€32.000 ($40,000)

Unlimited

RESPONSE TIME

Normal (1 business day)

Normal (1 business day)

Low (2 business days)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

1






Standard

6.000 ($7,500)

10 KVM | 10 LXD | 1 vCenter cluster

€3.600 ($4,500)

€3.600 ($4,500)

€48.000 ($60,000)

Unlimited

RESPONSE TIME

Urgent (2 business hours)

High (4 business hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

1

Premium

9.000 ($11,250)

10 KVM | 10 LXD | 1 vCenter cluster

€5.400 ($6,750)

€5.400 ($6,750)

€72.000 ($90,000)

Unlimited

RESPONSE TIME

Urgent (2 hours)

High (4 hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

24×7 (Severity 1 and 2)

2

 

Buy Subscription

 

Support Extensions

These extensions add extra features to an existing OpenNebula subscription and its platform coverage by providing support to optional components:

  • Hybrid Cloud

    Connect your cloud to the main public cloud providers.

  • HA Front-end

    Build a high available cluster for your cloud front-ends.

  • Hypervisor Hosts

    Broaden your support subscription to the hypervisors.

  • Elastic Cloud

    Grow your private cloud with resources on bare-metal cloud providers.

 

Get Your OpenNebula Subscription

Download Subscription Guide

For a comprehensive summary of our support options.

Buy Subscription

Get an instant quote online or contact us to discuss your requirements.

Access Customer Portal

Our enterprise support portal for customers and partners.