An annual OpenNebula subscription opens the gate to stability and excellence within your OpenNebula infrastructure
OpenNebula subscriptions provide the assurance of having the OpenNebula experts steadily involved, under SLA guidelines, backing your solution. On top of this, our subscriptions unlock additional benefits for corporate users, including gaining access to an enterprise repository with hotfix releases and enterprise tools, as well as access to exclusive services provided by our consultants and engineers.
SLA-based SupportSecure and private support under a commercial SLA.
- Hotfixes and Enterprise Tools
Access to enterprise repository with hotfix releases and enterprise tools.
- Knowledge Base
Access to exclusive knowledge base and critical notifications.
- Enterprise Services
Access to Professional Services offered by OpenNebula Systems to streamline your cloud.
Support Models
Based on your needs, we offer commercial support at three levels
Annual pricing
Cloud Size
Additional 10 KVM/LXD
Additional vCenter cluster
Maximum Cost per instance
CPUs, Cores, and VMs
LEVEL OF PRIORITY
Severity 1
Severity 2
Severity 3
Severity 4
FEATURES
Service Tickets
Support Channel
Hours of Coverage
Number of Named Accounts
Product Influence
Minor Enhancements
Remote Access (via ssh)
Previous Version Support
Indemnification
Basic
€4.000 ($5,000)
10 KVM | 10 LXD | 1 vCenter cluster
€2.400 ($3,000)
€2.400 ($3,000)
€32.000 ($40,000)
Unlimited
RESPONSE TIME
Normal (1 business day)
Normal (1 business day)
Low (2 business days)
Low (2 business days)
FEATURES
Unlimited
Web
9×5 (CET and EST)
1
Standard
€6.000 ($7,500)
10 KVM | 10 LXD | 1 vCenter cluster
€3.600 ($4,500)
€3.600 ($4,500)
€48.000 ($60,000)
Unlimited
RESPONSE TIME
Urgent (2 business hours)
High (4 business hours)
Normal (1 business day)
Low (2 business days)
FEATURES
Unlimited
Web
9×5 (CET and EST)
1
Premium
€9.000 ($11,250)
10 KVM | 10 LXD | 1 vCenter cluster
€5.400 ($6,750)
€5.400 ($6,750)
€72.000 ($90,000)
Unlimited
RESPONSE TIME
Urgent (2 hours)
High (4 hours)
Normal (1 business day)
Low (2 business days)
FEATURES
Unlimited
Web
24×7 (Severity 1 and 2)
2
Support Extensions
These extensions add extra features to an existing OpenNebula subscription and its platform coverage by providing support to optional components:
- Hybrid Cloud
Connect your cloud to the main public cloud providers.
- HA Front-end
Build a high available cluster for your cloud front-ends.
- Hypervisor Hosts
Broaden your support subscription to the hypervisors.
- Elastic Cloud
Grow your private cloud with resources on bare-metal cloud providers.
