An annual OpenNebula Subscription opens the gate to stability and excellence within your OpenNebula infrastructure

An OpenNebula Subscription provides access to our Enterprise Edition—a more tested, hardened version of OpenNebula especially suitable for mission-critical deployments and production environments. It also unlocks additional benefits for corporate users, including access to expert SLA-based support, to exclusive Knowledge Base contents, to maintenance packages, to LTS releases and to the Professional Services provided by OpenNebula Systems engineers.

  • Enterprise Edition & Tools

    Access to repository with Enterprise Edition packages and enterprise tools.

  • SLA-based Support

    Secure and private support options under a commercial SLA.

  • Professional Services

    Access to OpenNebula Systems engineering and consulting services.

  • Knowledge Base

    Access to exclusive contents, tutorials and critical notifications.

Support Models

Based on your needs, we offer commercial support at three levels:


Single OpenNebula Front-end

Additional Cost per Physical Server

(VMware | KVM | LXD | Firecracker) 

CPUs, Cores, and VMs

LEVEL OF PRIORITY

Severity 1

Severity 2

Severity 3

Severity 4

FEATURES

Service Tickets

Support Channel

Hours of Coverage

Number of Named Accounts

Product Influence

Indemnification

Previous Version Support

Remote Access (ssh)

Minor Enhancements

Basic

€2.000 ($2,500)

€200 ($250)

Unlimited

RESPONSE TIME

Normal (2 business days)

Normal (2 business days)

Low (2 business days)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

1






Standard

€4.000 ($5,000)

€400 ($500)

Unlimited

RESPONSE TIME

Urgent (2 business hours)

High (4 business hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

9×5 (CET and EST)

2

Premium

€6.000 ($7,500)

€600 ($750)

Unlimited

RESPONSE TIME

Urgent (2 hours)

High (4 hours)

Normal (1 business day)

Low (2 business days)

FEATURES

Unlimited

Web

24×7 (Severity 1 and 2)

3

 

Complete Support Coverage

Support to additional cloud infrastructure components and optional extensions to your existing OpenNebula Subscription:

  • Hybrid Cloud

    Connect your cloud to the main public cloud providers.

  • HA Front-end

    Build a high available cluster for your cloud front-ends.

  • Hypervisor Hosts

    Broaden your support subscription to the hypervisors.

  • Elastic Cloud

    Grow on-demand with resources from bare-metal cloud providers.

Get Your OpenNebula Subscription

Subscription Guide

A comprehensive summary of the available options.

Subscription FAQ

Frequently asked questions about our model.

Buy Subscription

Contact us or get an instant quote online.

Customer Portal

Support for customers and partners.