An annual OpenNebula Subscription opens the gate to stability and excellence within your OpenNebula infrastructure
An OpenNebula Subscription provides access to our Enterprise Edition—a more tested, hardened version of OpenNebula especially suitable for mission-critical deployments and production environments. It also unlocks additional benefits for corporate users, including access to expert SLA-based support, to exclusive Knowledge Base contents, to maintenance packages, to LTS releases and to the Professional Services provided by OpenNebula Systems engineers.
Enterprise Edition & ToolsAccess to repository with Enterprise Edition packages and enterprise tools.
- SLA-based Support
Secure and private support options under a commercial SLA.
- Professional Services
Access to OpenNebula Systems engineering and consulting services.
- Knowledge Base
Access to exclusive contents, tutorials and critical notifications.
Support Models
Based on your needs, we offer commercial support at three levels:
Single OpenNebula Front-end
Additional Cost per Physical Server
(VMware | KVM | LXD | Firecracker)
CPUs, Cores, and VMs
LEVEL OF PRIORITY
Severity 1
Severity 2
Severity 3
Severity 4
FEATURES
Service Tickets
Support Channel
Hours of Coverage
Number of Named Accounts
Workarounds and Hot Fixes
Product Influence
Remote Access (ssh)
Supervised Upgrade Assistance
Basic
€2.000 ($2,500)
€200 ($250)
Unlimited
RESPONSE TIME
Normal (2 business days)
Normal (2 business days)
Low (2 business days)
Low (2 business days)
FEATURES
Unlimited
Web
9×5 (CET and EST)
1
Standard
€4.000 ($5,000)
€400 ($500)
Unlimited
RESPONSE TIME
Urgent (2 business hours)
High (4 business hours)
Normal (1 business day)
Normal (1 business day)
FEATURES
Unlimited
Web
9×5 (CET and EST)
2
Premium
€6.000 ($7,500)
€600 ($750)
Unlimited
RESPONSE TIME
Urgent (2 hours)
High (4 hours)
Normal (1 business day)
Normal (1 business day)
FEATURES
Unlimited
Web
24×7 (Severity 1 and 2)
3
Complete Support Coverage
Support to additional cloud infrastructure components and optional extensions to your existing OpenNebula Subscription:
- HA Front-end
Build a high available cluster for your cloud front-ends.
- Hypervisor Hosts
Broaden your support subscription to the hypervisors.
- True Hybrid Cluster
Grow on-demand with resources from bare-metal cloud providers.
- Managed Cloud Service
Have OpenNebula Systems manage and administer your cloud.
