Blog Article:

OpenNebula Systems Announces Support Plans in EST Business Hours

Tino Vazquez

Chief Operating Officer at OpenNebula Systems

Mar 2, 2015

OpenNebula Systems has just announced the availability of Standard 9×5 Support Subscriptions in EST Business hours. Previously, the 9×5 support subscription was only available in CET business hours.

OpenNebula Systems support plans provide corporations, research centers and governments with the expert support and assistance needed to operate a cloud environment for production applications. Commercial Production Support is currently provided at three levels:

  • Basic Level: Expert support with basic SLAs within regular business hours. Basic support is available for smaller non-production installations.
  • Standard Production Level: Expert support with production SLAs within regular business hours in CET and EST zones. Standard Support Subscriptions include everything from Basic Support, as well as bug fix requests, unlimited issues, long-term multi-year support, indemnification and license flexibility.
  • Premium Production Level: Expert support with production SLAs 24×7 and immediate access to engineers. Premium Support Subscriptions include everything from Standard Support along with quicker maximum response times and higher number of accounts in support portal. The following table summarizes response time and features in the levels of support.

More details at the

OpenNebula Systems is expanding its U.S. operations to help support increasing global demand for OpenNebula solutions. Stay tuned for more news.


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